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What our customers are saying...

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FAQ



How soon should I book my moonwalk?

Every inflatable piece of equipment and entertainer we have is on a first come, first serve basis. So we usually say one to two full weeks in advance is sufficient, however, to insure you get the equipment or entertainer you want we always say sooner the better. We will always try to work with you even if it's a last-minute request.

How does the moonwalk stay inflated?

An electric inflation fan is used to keep the products inflated. This fan must run the entire time you are using the inflatable. The fan must be located within 75 feet of an electrical outlet.

Does your price include set up and delivery?

Yes and no. To explain set up and take-down are included in the price for the unit rental, However delivery is not. Delivery used to be included, but due to the rising gas prices and the extremely large area we cover, we felt it unfair to some of our closer customers that they had to pay the same amount as a customer that was much further away. So we now do charge a very modest, delivery based on distance from our hub (To see your delivery charge, click here).

What kind of deposit do you require?

We require a $35 deposit on all orders. Checks are accepted for the deposit(there may be a $30 returned check fee on all checks coming back with insufficient funds). This insures you your date and time for what you want. Your unit is officially booked once we receive your deposit. Meaning if you donít pay the deposit right away someone else could potentially book out your unit for your time (BUSINESSES, SCHOOLS, AND CHURCHES ARE EXCEMPT FROM DEPOSITS).

How do I know what equipment you have available for my event?

Just give us a call. Everything is on a first come first serve basis. If you are looking for a unit just tell us the date and time you want it for, we will do the rest. Remember, booking the earlier the better to help you get what you want.

What is the daily rental period?

It's what we like to call a ALL DAY rental. We do not put a cap on how long you can rent it (thou there may be a early delivery fee and a late p/u fee depending on circumstances); the reason for this is that it's no more work for us to drop a inflatable for 2 hours as it is to drop it for 8 hours. However, to help keep our prices low, we do ask our customers to ask for a bouncer for only the time frame they NEED it for (IE. your party is 2pm-5pm so you rent the unit from 2pm-5pm). This does not mean you will only have it during that time we may have to deliver it early or pick up late depending on how heavy our routes are. However, WE GUARANTEE the unit to be up and running at your requested time. One other point is we have to pick it up same day. If your having a multiple day rental we have special pricing for that, however we do have requirements that need to be meet.

Do I need to call and confirm for my event or party?

No, you donít need to call and confirm with us right before your event. However, if you would like to just to make sure everything is perfect feel free to do so. We will call you the Friday before your event between the hours of 5pm-10pm to make sure we have all the current information and finalizing the time frame.

When do you deliver?

Generally we deliver 20 min to 1 hr early for an event depending on how many units you're getting and so on. Everything will be set up by the time your rental time starts. However, there is a chance we may have to drop much earlier depending on our routes. We will call you to make sure the time we make it there for delivery is a good time for you.

Can I go and pick up the inflatable myself?

NO. Not only is this risky for us, but itís risky for you as well. We would prefer to deliver and set up everything ourselves so we know that everything is set up properly and safely plus our insurance won't allow us.

If we are done with the inflatable should we break it down before the driver arrives?

NO, we have had customers do this in the past but there are a few reasons for this. One we have to clean and sanitize the units after every use so if you take it down we have to blow it back up. Second, if something where to break it would be your responsibility to replace it. However, if you want to turn your blower off because your done with it that is fine, just please donít disconnect the blower from the unit or remove any of the stakes or sandbags.

What is your payment policy?

Payment is due on delivery with the deposit being due day of booking. We will not set up until full payment is received. You can pay with credit card before the driver arrives, or give cash to the driver when he arrives (see payment methods).

What methods of payment to you accept?

Cash, credit or debit card. We accept Visa, MasterCard and Discover. We used to take checks, but because of a few issues, we no longer accept personal check. Sorry for any inconvenience this may cause. Business checks, money orders, cashiers checks, travelers checks or anything of this nature are still accepted.

What kind of power do I need for a unit?

Each unit requires an 110V (standard) outlet with a 20 amp breaker. A dedicated outlet is preferred. Each blower pulls between 8 to 12 amps while running. Each outlet must be located within 75 feet of each unit. Generators may be rented upon request if either of these conditions cannot be met.

Do the Inflatable(s) need to be supervised?

For the safety of all participants, we require you to provide at least one adult volunteer supervisor for each rental item at all times. Some of our larger items like obstacle courses and slides require two or more adult supervisors. Accidents on equipment generally come from these two things: too many children on the unit or the unit become unsecured. Supervisors regulate the flow of children entering and exiting the unit and monitor responsible play. They also check the equipment stakes and tie-down ropes. If wind or power failure occurs, the supervisor makes sure all the children exit the unit and prevent them from re-entering. We will give your volunteer supervisors a safety briefing so that they are properly trained. If you need Event Staff to supervise, we can provide them for an additional fee. Except for schools all rentals of units of 3 or more have to have one of our event staff present at all times.

Do you provide an attendant to supervise the bouncer?

Yes, please ask for this service when you reserve your equipment.

When do you pick-up the equipment?

We pick up the equipment usually right after your event, if this is a problem we can work around it. Sometimes we may ask you if we can pick the unit up later than you originally requested.

Are we responsible for the unit if it gets a tear or damaged in any way?

Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation, which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

What if we finish our event earlier than expected?

Just give us a call and we will get out there as soon as possible

What happens on cold, rainy or windy days?

If it is raining, we will not set up the bouncers. If it is too windy, we will not set up a bouncer. If itís less than 40 degrees we will not set up. You are responsible for calling and canceling for weather. Most cases we will call you if we feel it may be a issue. If the rain chance is below 50% we will not cancel. In these cases we will refund your deposit(s). If weather conditions change after setup, or we have already left for your event no refunds will be granted. Please keep in mind we leave for deliveries sometimes as early as 5am.

Can I cancel an event once I've put my deposit down?

Yes, however we need a 10 business day notice in advance of the event. If you cancel within the 10 days you will hold your deposit and it is good for the next six months before you lose it. If it's 9 days or less before the event you will lose your deposit regardless because this means we held a inflatable for you and had to turn somebody else away and are incapable if renting it out to someone else for that day.

What's your weather cancellation policy?

If canceled due to weather you will receive your deposit back you can also trade out your unit for an entertainer instead if you so choose. Keep in mind we donít consider it a good chance to cancel due to rain unless it is over a 50% chance of rain unless it is currently raining at your location.

What is your refund policy?

The only refund you can receive is the refund on your deposit, and that is only because of rain. If we have dropped a unit at your place and it starts raining there is no refund issued.

What kind of surface can an inflatable be placed on?

Bounce Houses can be set up on grass, dirt, cement, or asphalt. No gravel or sand. Please indicate surface type with your reservation. Please call with any questions.

Are bounce houses safe?

Yes, our units are constructed for commercial use. We do not rent units that are sold in retail locations or discount centers. Our units are constructed from heavy duty vinyl materials, have safety ramps, and are equipped with emergency exits. You will be instructed on the proper safety procedures upon delivery. There should be no problems if all the safety rules are followed.

Do you have Insurance?

YES, and if you need a copy of our insurance papers feel free to ask. Donít use a company without insurance, it's required by Kentucky law to have these units state inspected and insured. So if you are renting form someone without insurance and something happens you both will have to fit the bill. Plus the state of Kentucky keeps close tabs on all units being rented out and if one is found without inspection or insurance results into large fines.

What is state inspection?

The state of Kentucky does annual inspections on all inflatable units that are being rented out. This is to insure that all units are safe for use. Also to make sure that everyone has proper insurance in case of an accident happening.

Can I have the inflatable in a park?

Yes, just tell us which park and ask them if they need a copy of our insurance forms. Also, see if they have power on site. If they donít, we can offer a generator for an additional charge. Also when using the park as the venue, check with the Park for ruling on using 18"+ stakes or sandbags. This is important when booking, if we show up to stake into the ground when the park states sandbags, you lose your deposit and will get charged for the drop.

Can I have my inflatable indoors?

Yes. The area needs to be large and tall enough to accommodate each inflatable (Approx. 20ft tall). A gym is the perfect place for an inflatable.

How much room do I need to set up a bounce house?

In general you will need a 2 foot clearance around the entire unit. So depending on the size of unit you get, add 2 feet, and thatís the space you will need and the ground must be relatively flat. Also check for power lines and know the clearance, we will never set up underneath power lines!

Do you deliver to other cities?

Yes, we will deliver anywhere you may need us to. Delivery charges are based on distance.

Are your inflatables' clean?

Yes! All of our units are cleaned before and after every event. We also inspect each unit prior to use, and maintain meticulous inspection records for every piece of equipment.

What is the difference between a bounce house, inflatable, moonwalk, space walk, bouncy thing, bouncer, and a fun jump?

These are all terms used to describe the same thing! People call bouncers different things depending on which part of the country they come from.